Service status

We do not run a status page yet — with a fleet this size it would be a page that says “operational” until the moment it is wrong.

Check Telegram first. Anything affecting more than a handful of people is posted there, usually before support gets the first message. The handle is in the footer of every page.

Before you report a problem

A few things that look like an outage and usually are not:

• One transport failing. Networks block them differently. The app normally switches on its own; if it has not, connecting again forces a fresh choice.
• One region failing. Try another. If an exit is genuinely unhealthy the control plane pulls it, but that takes a few minutes.
• Working on cellular, failing on Wi-Fi (or the reverse). That is the network, not the subscription — and it is the case the two transports exist for.

If it is none of those, tell us on Telegram what you tried, which region and roughly when. We do not keep connection logs, so we genuinely cannot look up what happened to you — your description is the entire diagnostic.